What is the earliest I can Check-in?
Guaranteed check-in time is 2 pm. If the room is available earlier guests can check in anytime after 10.00am.

Can I arrive late?
Yes. If you are arriving after 8.30pm please telephone or send us an email. We have after hours security on premises who will show you to your room.

Do you have on-site parking?
Yes, we have on-site parking.

Are your rooms non-smoking?
Yes, all rooms at Kaiviti Motel are non-smoking.

Do you have wheel chair accessible rooms?
Kaiviti Motel has been approved as an accommodation provider by the Vanuatu Society for People with Disability and Disability for Tourism. A wheelchair can fit in the bathroom and we can arrange a plastic chair for you in the shower. Please note there is a lip in the shower and (at this stage) does not have additional railing. Room 14 and Room 15 are preferred.

What is your Cancellation Policy?
Cancellations must be made at least 48 hours prior to check in date and time. Cancellations received less than 48 hours, the full amount for the first cancelled night will be charged.

How do I guarantee my booking?
Credit card details are required to guarantee your booking. Prepaid guests via our Website will receive complimentary continental breakfast daily and internet (broadband in room and wifi within range of the bar)

A preauthorisation of 2,000vt will be carried on all credit cards to ensure details supplied are valid. Some banks hold these up to 2 weeks and will appear on your bank statement until your bank releases the hold.

Please note that a 3% credit card service fee is applicable on Visa/Mastercard and 5% on American Express.

Do you have a restaurant?
Yes we have a bar/cafe. We serve breakfast, a variety of snacks and dinner. The bar/cafe is open from 7.00am until 8.00pm daily.

Do you have room service?
Yes during bar/cafe opening hours (7.00am until 8.00pm). We also have a bar in the restaurant.

Do you have wireless internet in guest rooms?
Yes, Wifi internet is available in all of our rooms and within range of the bar. 

Do you have an outdoor entertainment area?
Yes, we have a garden BBQ area where guests can meet, relax, and cook their own food.

How close are you to the shops?
200 metres to the nearest major supermarket and variety store.

How close are you to restaurants?
Kaiviti Motel has a Licensed Bar/Cafe. We are also within walking distance to several restaurants including Golden Port (Chinese), L’Houstelet (French), Casa Mia (Italian) and the Waterfront (Seafood and Steaks).

Do you have Satellite TV?
Yes, in all rooms have 9 TV stations including 3 Australian Channels, Star Sports, BBC, Fox Movies, local TV, Hope Channel and CGTN.